Returns Information

We want you to feel confident when ordering from us. Most customers never need to send anything back, but if something is not right, we are here to help.

We offer a straightforward 14 day returns policy, designed to make the process clear and fair for everyone.

Please read the guidance below before sending anything back to us.

The golden rule before sending a return

You must contact us first.

Before returning any item, please get in touch with our customer support team and provide:

  • your order number
  • the product you wish to return
  • the reason for the return
  • photos if there is a fault or damage

A member of our team will review the request and issue a Returns Authorisation number, often called an RMA.

Returns that arrive without authorisation cannot be processed.

Your 14 day return period

You can request a return within 14 days of receiving your goods.

To qualify for a standard return, items must be:

  • unused
  • unopened and still sealed
  • in the original packaging
  • in the same condition as when delivered
  • suitable for resale

If these conditions are met, we will arrange the return and refund once the goods are received and checked.

Ordered the wrong item?

Printer supplies and technology products are very specific to each model.

If you have opened a product and later realise it is not compatible with your machine, we are unfortunately unable to accept it back. Once opened, we cannot resell the item.

If you are unsure which product you need, our team is always happy to help before you place an order.

Opened items with problems

If the packaging has been opened and you believe the product is faulty or not working correctly, please contact us straight away.

Send us your order number and, where possible, clear photos or a description of the issue. This allows us to sort things quickly.

After review, we will offer one of the following:

  • a free replacement
  • a collection and refund
  • technical advice to fix the problem

We will guide you through the next steps.

When returning goods, you must include a note inside the parcel with your Returns Authorisation number.

Without it, we may not be able to identify who sent the item. If we cannot match the return to an order, refunds and replacements will be delayed.

Return shipping costs

If you are returning an item because you changed your mind or ordered incorrectly, you are responsible for the cost of sending it back.

We strongly recommend using a tracked or signed service. This protects you if the parcel is lost in transit.

If the return is due to a fault, damage or an error on our side, we will cover the return costs.

Refunds

Once the goods arrive back with us, they will be inspected.

If everything is in the expected condition, we will process your refund to the original payment method. This is normally completed within a few working days, depending on your bank or payment provider.

Items that may not be returned

We cannot accept returns for:

  • opened ink or toner cartridges ordered in error
  • products damaged after delivery
  • items not in their original packaging
  • goods missing parts

If you are unsure, contact us and we will advise.

Return address

Please only send returns once you have received your authorisation number from us.

xxxx

Need help

If you are not certain about compatibility, installation or troubleshooting, speak to us. Many issues can be sorted quickly without needing to return anything.

Our team is friendly, knowledgeable and ready to help you get the right result.