Terms & Conditions
Welcome to OfficeGiant.co.uk. This website is operated by A2B Office Supplies & Technology Limited. OfficeGiant is a trading division of A2B Office Supplies & Technology Limited.
By visiting the website or placing an order, you agree to these terms. Please read them carefully.
If you use any service connected with our business, you may also be subject to additional policies that apply to those services.
Privacy
Our Privacy Notice explains how we collect and manage personal information. By using this website, you agree to those practices.
Electronic communications
When you visit the site or email us, you communicate with us electronically. You agree that we may reply by email or by posting notices on the website.
You accept that this satisfies any legal requirement for communication in writing.
Copyright and ownership
All content on this website, including text, images, graphics, logos and software, is owned by A2B Office Supplies & Technology Limited or its suppliers and is protected by copyright laws.
You must not copy or reuse content without written permission.
Access to the website
You are given a limited right to access the website for personal use. You may not reproduce, duplicate, sell or exploit any part of it without written consent.
You must not misuse the website, introduce viruses or attempt to extract data.
You may link to our homepage provided the link is fair and legal and does not harm our reputation.
Your account
If you create an account, you are responsible for keeping your login details secure and for all activity carried out under your account.
If you are under 18, you must use the website with a parent or guardian.
We may refuse service, close accounts or cancel orders where appropriate.
How contracts are formed
When you place an order, you are making an offer to purchase goods.
You will receive an email confirming that we have received your order. This does not mean the order has been accepted.
A contract is formed only when we dispatch the goods to you.
We reserve the right to cancel orders if products are unavailable, incorrectly priced or where we suspect fraudulent activity.
Pricing and payment
Prices shown on the website are in pounds sterling and will state whether VAT is included or excluded.
We try to ensure prices are correct. If an obvious error occurs, we are not obliged to supply goods at that price. If this happens, we will contact you before dispatch.
Payment must be made in full before goods are sent.
Delivery
Delivery times are estimates and are not guaranteed.
Once goods are handed to the delivery carrier, responsibility for loss or damage passes to you.
If there are shortages or discrepancies not noted on the delivery paperwork, you must tell us within three days of delivery.
Consumer cancellation rights (distance selling)
If you are purchasing as a consumer, you have rights under the Consumer Contracts Regulations.
You have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
To cancel, you must inform us in writing by email or letter.
You then have a further 14 days to return the goods to us.
Items must be unused, in their original packaging and in a resaleable condition.
You are responsible for the cost of returning goods unless the item is faulty or incorrect.
We will refund the standard delivery charge and the cost of the items within 14 days of receiving them back, using the original payment method.
Exceptions to cancellation
Certain goods may not be returned unless faulty. These can include:
- personalised or custom items
- software or products with security seals where the seal has been broken
- items that deteriorate quickly
Details will be shown on product pages where relevant.
Faulty or incorrect goods
If goods arrive damaged, faulty or not as ordered, please contact us as soon as possible.
We will arrange a replacement, repair or refund in line with your legal rights.
Product descriptions
We aim for accuracy in all descriptions and images. Variations may occur.
If a product supplied by us is not as described, you may return it unused under the terms above.
Reviews, comments and user content
You may submit reviews or other material as long as it is legal, truthful and respectful.
By submitting content, you give us permission to use and publish it.
We may remove or edit material but are not required to monitor all submissions.
Third party links and services
We may provide links to other businesses. We are not responsible for their content or services.
Disclaimer and limitation of liability
To the extent allowed by law, we make no guarantees that the website will be uninterrupted or error free.
We are not responsible for indirect or business losses.
Nothing in these terms removes your statutory rights or limits liability where it would be unlawful.
Applicable law
These terms are governed by the laws of the United Kingdom. Disputes will be handled by the UK courts.
Changes to these terms
We may update these terms from time to time. The latest version will always appear on this page. If any part is found unenforceable, the remaining sections will continue to apply.