FAQs

My prints have fuzzy or feathered edges. What’s causing this?

Furred or feathered print edges are usually caused by damp or wrinkled paper, which allows ink to spread. Switch to dry, good-quality paper first. If the problem continues, run a print head cleaning cycle to remove any debris that may be affecting print quality.

My prints are vertically misaligned. What’s the cause?

Vertical print misalignment is often caused by a paper jam that shifts the print head out of position. Use the printer’s calibration or alignment tool in the software to realign the print head. This process usually restores accurate and even printing.

My printed images have distorted colours. What’s causing this?

Distorted colours in printed images are usually caused by low ink levels or dirty print heads. Check the cartridge levels and replace any that are running low. If ink levels are fine, run a print head cleaning cycle and print a test image to restore accurate colours.

Some colours are missing from my prints. What should I do?

Missing colours on prints are usually caused by clogged print heads, not alignment problems. Blocked nozzles stop ink from flowing correctly. Run the printer’s cleaning tool to clear the print heads, then print a test page to check that all colours have returned.

My inkjet printer is printing pages with streaks. What’s causing this?

Streaks on inkjet prints are often caused by misaligned print heads, dirty rollers, or print head wear. Run the alignment tool first. Clean internal parts if streaks appear near the edges. Older inkjet printers may develop permanent streaking due to worn print heads.

I’ve installed the cartridge but the printer says “not recognised” or shows it as empty. What should I do?

If your printer says a cartridge is not recognised or shows it as empty, power the printer off for 10 to 15 minutes to reset the chip memory. Reinstall the cartridge once the printer restarts. If the issue remains, a firmware update may be blocking the cartridge.

My prints have banding across the page. What does this mean?

Banding across printed pages is often caused by a dirty fuser roller or a faulty toner cartridge. This prevents toner from bonding evenly to the paper. Cleaning rarely fixes the issue, so contacting customer support for a replacement cartridge or advice is recommended.

My prints have white vertical streaks. What’s causing this?

White vertical streaks on prints are often caused by a scratched OPC drum or a dirty charging wire. Cleaning the charging wire may help if accessible. If the issue continues or the drum is damaged, contact customer support for advice or replacement options.

I’ve installed a new toner and it’s leaking inside the printer and onto the paper. What’s causing this?

Toner leaking inside the printer or onto the paper is usually caused by a loose seal or a faulty magnetic roller sealing strip. Stop using the printer immediately if this happens. Contact customer support for advice, as continued printing may damage the printer and spread toner further.