FAQs
Furred or feathered print edges are usually caused by damp or wrinkled paper, which allows ink to spread. Switch to dry, good-quality paper first. If the problem continues, run a print head cleaning cycle to remove any debris that may be affecting print quality.
Vertical print misalignment is often caused by a paper jam that shifts the print head out of position. Use the printer’s calibration or alignment tool in the software to realign the print head. This process usually restores accurate and even printing.
Distorted colours in printed images are usually caused by low ink levels or dirty print heads. Check the cartridge levels and replace any that are running low. If ink levels are fine, run a print head cleaning cycle and print a test image to restore accurate colours.
Missing colours on prints are usually caused by clogged print heads, not alignment problems. Blocked nozzles stop ink from flowing correctly. Run the printer’s cleaning tool to clear the print heads, then print a test page to check that all colours have returned.
Streaks on inkjet prints are often caused by misaligned print heads, dirty rollers, or print head wear. Run the alignment tool first. Clean internal parts if streaks appear near the edges. Older inkjet printers may develop permanent streaking due to worn print heads.
If your printer says a cartridge is not recognised or shows it as empty, power the printer off for 10 to 15 minutes to reset the chip memory. Reinstall the cartridge once the printer restarts. If the issue remains, a firmware update may be blocking the cartridge.
Banding across printed pages is often caused by a dirty fuser roller or a faulty toner cartridge. This prevents toner from bonding evenly to the paper. Cleaning rarely fixes the issue, so contacting customer support for a replacement cartridge or advice is recommended.
White vertical streaks on prints are often caused by a scratched OPC drum or a dirty charging wire. Cleaning the charging wire may help if accessible. If the issue continues or the drum is damaged, contact customer support for advice or replacement options.
Toner leaking inside the printer or onto the paper is usually caused by a loose seal or a faulty magnetic roller sealing strip. Stop using the printer immediately if this happens. Contact customer support for advice, as continued printing may damage the printer and spread toner further.